Customer Engagement Specialist

Constant Contact

What you’ll do:

  • Act as a first point of contact for customer inquiries via telephone
  • Resolve technical and other support inquiries and assist in escalations
  • Seek and recommend ideas to help cultivate the FAQ/Knowledge Base used by all customers and Constant Contact Support team
  • Provide feedback on defects and enhancements
  • Educate customers on product features as well as online help resources
  • Educate and coach customers on products and services to enhance their online marketing strategy 
  • Drive customer engagement to help our customers be more successful

Who you are:

  • Computer Savvy: You know your way around a computer. From surfing the web to troubleshooting your smartphone, you have done it all! 
  • A People Person: You find it easy to make connections with others and can’t imagine a job without human to human contact
  • Always Putting Customers First: You enjoy delighting the customer and are willing to go above and beyond to do so
  • A Master Multitasker: You’ll be speaking with customers, reviewing their marketing materials, and navigating our knowledge base – all at the same time
  • Attention to detail: Since we are in a virtual environment, you must demonstrate superior verbal and written communication skills, problem solving skills and flexibility
  • A Team Player: you coordinate with your team and manager(s) to help reach collective goals and directives, ensuring no fellow teammate is left behind
    #LI-Remote

 

Need to Know:

  • We are hiring Fully Remote, US based employees only for an October 31st Start Date
  • Shifts will be during our opening hours Monday-Saturday 8am-10pm EST
  • Compensation is dependent on experience/location with range starting at $15-$17/hr 

To apply, please visit the following URL:https://remoteOK.com/jobs/121295→