Customer Success Manager US

BasisTech is dedicated to engineering a safer and more productive world by building proven AI solutions for analyzing text, connecting data silos, and uncovering digital evidence. From making governments smarter to national security to fighting financial fraud, we make sense of messy, voluminous data by applying our AI, machine learning, and cyber forensics to power the most important systems on earth. It’s challenging work, but we love it. Because we’re wholehearted believers in the power of persistence to solve any problem, and we solve problems that matter.

If you’ve got ingenuity, ambition, and heart, and you want to come to a company where you can make a difference, then you’ll feel right at home among our diverse team of creators. From engineers to graphic designers, we empower every person in our company to make their mark. So don’t come here for a desk job. Show up ready to build.

Position Overview

As a Customer Success Manager with BasisTech, you will be part of an agile team that is playing a critical role in growing our business.  In this role you will serve as a vital partner to our customer, helping to retain and grow our current business and enhance the value we provide to our customer base.

What you’ll do 

• Maximize net dollar retention through proactive engagement and management of clients throughout your book of business. 
• Develop deep understanding of key customers’ business–from the corporate to the functional/technical level–in order to develop and drive strategic account plans.
• Drive continuous value with customers throughout their lifecycle, starting with onboarding and continuing through retention and growth.
• Assist customers in maximizing their success while utilizing our solution, coordinate and marshal internal expertise and resources to help customers achieve their goal, and generally serve as customers’ champion.
• Sustain existing and build new relationships with key stakeholders at various levels of seniority throughout the customers’ organizations.
• Collaborate with Sales to identify, strategize, and coordinate opportunities for expansion and growth.
• Be eager to learn, committed to getting 1% better everyday and be open to feedback

What you’ll bring

• 3+ years experience in Customer Success roles in high-growth, B2B technology companies
• Prior experience increasing customer satisfaction, adoption, and retention
• Proven ability to drive complex, cross-functional projects
• Superior communication skills, with the ability to engage a wide range of business audiences, from senior business leaders to software developers
• Excellent project management and analytical skills
• Business-level fluency with enterprise software and AI concepts
• Ability to work remotely and travel
• Excellent time management skills for self and others
• Ability to manage complex conversations across multiple stakeholders

If BasisTech sounds like a company you would like to join and this is a role you would thrive in, please apply. Even if you don’t match every requirement, applying gives you the opportunity to be considered.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are also committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].