Customer Support Specialist

  • Freelance
  • Anywhere

InviteMember

InviteMember is a growing SaaS (Software-as-a-Service) company. We help independent creators, publishers, and community managers all over the world make a living running a successful membership business in Telegram.

We’re looking for a customer support specialist to join our team.

You will start as a part-time independent contractor (~20 hours/week), but eventually, your role might expand into a full-time position with more responsibility and more benefits.

This is your opportunity to join a growing startup at an early stage!

Requirements

  • customer support experience (ideally in companies with a strong customer focus like Stripe and Intercom);
  • strong analytical and problem-solving skills, attention to detail;
  • ability to learn quickly (you’ll become an expert Telegram and InviteMember user);
  • excellent communication skills;
  • advanced (C1+ level) English speaker (other languages is a plus).

The job

  • support over Telegram and email, less often video calls with screen sharing;
  • explain to users what InviteMember can and can’t be used for;
  • help users set up and manage their membership bots;
  • analyze issues our users are facing and help to resolve them;
  • recognize and escalate critical issues;
  • work with feedback, testimonials, and complains;
  • meet our internal KPIs;
  • work with our internal and external knowledge bases;
  • process refunds.

We offer

  • flexible schedule;
  • competitive salary (in USD);
  • remote job (work from anywhere);
  • opportunity to learn a lot about customer support, messaging, membership businesses;
  • opportunity to get a full-time position in the future.

Hiring process

  • Complete the test
  • Get invited for an online interview
  • Receive our offer

To apply, please visit the following URL:https://remoteOK.com/jobs/152299→