Director of Technical Account Management

Unite Us

Job Title: Director of Technical Account Management 

Department: Technology, Operations

About The Role:  

The Unite Us Director Technical Account Management is responsible for leading a team and engaging with customers to assist in the development and execution of our products – spanning interoperability, data, and more. The Director Technical Account Management will work cross-functionally to execute on the items that the technical account management team has responsibility for, that will enable our customers to be successful. This entails architecting solutions, project managing an implementation and consulting with customers so that they achieve their objectives and capitalize on the vast new possibilities in technical partnership with Unite Us

What You’ll Do:

  • Become a product and domain expert, and share that expertise with customers
  • Manage the technical account management team who are servicing customers on all Unite Us products, providing consistent guidance and coaching
  • Deeply understand the customers’ business to help them understand how to best leverage the possibilities offered by the Unite Us Platform
  • Become a Trusted Advisor to your customers helping them to meet their business goals leveraging Unite Us technology
  • Tenaciously troubleshoot product issues and provide feedback to Product Management
  • Partner closely with our Customer Success practice, including developing best practices, customer facing assets, and internal resources to ensure a seamless technical implementation  

Education and Experience:

  • At least 7 or more years of experience in managing customers from technology perspective for SAAS product
  • At least 4 or more years of people management experience
  • Understanding of technologies that include system integration with EMRs, Portals and other Enterprise workflow applications, single sign on, EMPI and data integration
  • Experience managing enterprise customers in an evolving space 
  • Strategic mindset and ability to collaborate and share technical feedback as a super user with engineering and product teams to help guide and steer the product roadmap
  • Proven ability to consult clients: designing specifications, requirements and potential solutions creating win wins
  • Experience in communicating timelines, understanding dependencies, and managing multiple project workstreams
  • Experience in collaborating with teams across the organization to form a unified view to the customer
  • Experience with large healthcare systems, payors, and/or human and social services is a plus
  • Experience with a clientele who have complex Data requirements is a plus 

The Unite Us Story:

As our co-founders transitioned from military to civilian life, they saw barriers and inefficiencies among their veteran community in trying to navigate the most basic health and social services. Together, they set out to improve that experience for everyone in need through technology that connects people to the care they need, when they need it, in communities across the country. Unite Us has developed an intuitive and seamless technology solution that goes beyond the traditional referral method. We work side-by-side with local organizations, and track data and outcomes to build coordinated care networks that support all aspects of community health. Unite Us is boldly changing the nation’s care delivery system. If you want to do well and do good, join Unite Us– we can build healthier communities together.

Environmental Job Requirements and Working Conditions:

  • This position is remote, U.S. based
  • The target pay range for this role is: 145,000-158,000
  • This position may require 10% travel 

Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees’ differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at [email protected] to request an accommodation.


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