Senior Product Manager Billing & Monetization

Loom, Inc.

The Role

We’re looking for an experienced billing and monetization PM to drive conversion, while creating trust and transparency throughout the entire billing process. As a product-led growth organization, converting users and collecting payment is a foundational capability that is critical to our business and growth. You’ll become a domain expert and a trusted partner to colleagues across the organization. Working alongside a top-notch team of engineers and designers you’ll create a robust billing platform to support Loom in its journey to introduce a new mode of communication for the workplace.


  • Drive Loom’s product strategy for billing and monetization
  • Own the end-to-end billing experience, working with design and engineering to create transparency and trust throughout
  • Bring out the creativity in your team to identify opportunities for improving user experience and monetization
  • Optimize self-serve conversion through rigorous experimentation and metrics focus
  • Empower internal teams with billing-related tooling and data
  • Support integration of Loom’s billing system with internal payment systems, subscription management services, etc.
  • Collaborate cross-functionally with data, finance & accounting, sales, support, product marketing, etc

What We’re Looking For

  • You believe deeply in the power of video and its ability to transform communication at work
  • You have a track record for building high quality, successful products with design and engineering teams
  • You’re data-driven, with a willingness to get into the weeds
  • You’re comfortable with financial and accounting terminology and concepts
  • You’ve got knack for distilling complex problems affecting many stakeholders
  • You’re an excellent communicator, both written and verbal, and you’re comfortable managing high-stakes communications

Bonus: previous experience working within order to cash, familiarity with subscription billing systems (e.g. Stripe, Zuora, Chargebee) in a B2B enterprise SAAS company; technically savvy & experience with APIs a plus.

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