UX Researcher


As an industry leader and Software-as-a-Service provider our mission at 8×8, Inc. (Nasdaq:EGHT) is to transform the future of business communications. The 8×8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter. For additional information, visit www.8×8.com, or follow 8×8 on LinkedIn, Twitter, and Facebook.About the TeamThe UX & Product Design team is the driving force behind the design and usability of 8×8’s Communication Platform. We are creative, collaborative, and fun. We care deeply about each member’s professional growth and development. Here is your opportunity to have a real impact with real end users of our products across the globe. As part of the UX & Product Design team, you will help define the future of communication applications & services.About the RoleAs a UX Researcher, you will maintain a workload of UX research projects. In this capacity, you will plan, execute, and analyze a variety of qualitative and quantitative user research projects. The UX research team strives to execute effective, actionable user research projects across the research, design, and development lifecycles. A typical project might include running remote moderated or unmoderated qualitative and quantitative research studies, synthesizing results, and presenting findings for your research projects. The right candidate should be comfortable working in a fast-paced environment, blending research operations and independent research workloads, balancing competing priorities, forming connections with a variety of stakeholders, and managing multiple projects. About YouAs our ideal candidate, you will have deep empathy for users with a relentless determination to do what is right for them. You are driven to uncover and understand user motivations, behaviors, and challenges. You have excellent observational and analytical skills and can draw on a large toolkit of both quantitative and qualitative research methodologies.You will have had success collaborating with cross functional teams evangelizing research findings to make insights actionable to drive product strategy and design for both new and existing products. You are process oriented and enthusiastic about growing, refining, and executing effective operations. You believe strong processes create good outcomes, and are driven to establish effective working structures. You are an innovative thinker who thinks that good teams are never static.—————————————————————————————————————————-Please note that this role is based in Portugal.Please submit your application and your resume in English.—————————————————————————————————————————-#LI-RO8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.For 8×8 jobs located in the US: 8×8 participates in the E-Verify program.View the Participant Poster in English | Español.View the Right to Work Poster in English | Español.We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws.  Learn more or email us at [email protected]×8.com (Include “Reasonable Accommodation” in the subject line)For European Job Applicants our Job Applicant Privacy Notice can be found here.

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